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Privacy Policy

Last Updated: January 25, 2024

Dear Visitors,

Thank you for visiting us!

We at Sound Group Inc. ("Sound Group" or "our" or "we") are strongly committed to honouring and safeguarding your privacy.

This Privacy Notice describes our practices regarding the collection and use of your personal information when you access and browse our website, sign up for our email alerts or send us enquiries. Additionally, some of our subsidiaries and/or their products have adopted and published unique privacy notices customised for their respective operations or products. Please note that this Privacy Notice will be updated from time to time, and any changes will take effect immediately.

A. COLLECTION OF PERSONAL INFORMATION
When you browse our website, sign up for our email alerts or contact us, we may collect the following categories of personal information from you but not limited to:

  • Identification Information including name, contact details etc.
  • Any other types of personal information which you may provide when sending us your feedback or query.

B. PURPOSE OF COLLECTING PERSONAL INFORMATION
Depending on the context, we collect and use your personal information:

  • For gathering and responding to your feedback or enquiries to assist you and/or improve our products and services;
  • To keep in contact with you;
  • To provide you with a service such as email alerts; and/or
  • To fulfil any other reasonable purpose which may, in the ultimate discretion of Sound Group, be necessary, including any administrative or operational purposes

C. DISCLOSURE
Personal information collected may be shared with authorised third parties (such as digital solutions or service providers) in the following circumstances:

  • When Sound Group has received your consent to do so;
  • When third parties are engaged to perform any of the purposes listed in Section B above for and on behalf of Sound Group;
  • To comply with legal or regulatory requirements or obligations in accordance with applicable law; and/or
  • In cases of emergency where disclosure is required to safeguard the life or health of an individual.

Sound Group will use its best endeavours to ensure that your personal information is protected by such third parties.

D. WITHDRAWAL OF CONSENT
You may withdraw the consent that you provide for the collection, use and/or disclosure of your personal information by contacting Sound Group directly at dataprotection@soundgroupinc.com at any time.

Upon receipt of your written request to withdraw your consent, Sound Group may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for Sound Group to notify you of the consequences regarding the same. In general, we shall seek to process your request within thirty (30) calendar days of receiving it.

Depending on the nature and scope of your request, Sound Group may not be in a position to continue providing our services to or maintain our relationship with you. We will notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform Sound Group in the manner described above.

You may withdraw your consent to Sound Group using or disclosing your personal information, but withdrawing does not affect our rights where (1) such use or disclosure is required by law, (2) the personal information in question was collected from publicly available sources or (3) such use or disclosure is necessary in an emergency where the life or health of a person is at risk.

E. RETENTION OF PERSONAL INFORMATION
We will store your personal information only for the time period necessary to fulfil the purposes for which such personal information was collected, or as required or permitted by applicable laws. Once we determine that the retention of your personal information is no longer necessary for those purposes, or that retention is no longer necessary for any legal or business purpose, we will cease to retain your personal information, or anonymise the personal information so that it can no longer be used to identify any particular individual.

F. CROSS-BORDER DATA TRANSFER
Sound Group will not transfer your personal information to a country or territory outside the place that you reside, except when it is necessary.

When you access and browse our website, sign up for our email alerts or send us enquiries, you understand and consent to the transfer of your personal information outside of the place that you reside when it is necessary to fulfil the purposes as specified in this Privacy Notice or to provide the said services to you.

If your personal information is transferred out of the place that you reside, Sound Group will take appropriate steps to ensure that the recipients are bound by legally enforceable obligations (such as under the laws, via contracts or any other legally binding instrument), so that your personal information continues to receive a standard of protection that is at least comparable to that provided under the applicable privacy laws.

G. SECURITY
Sound Group has implemented technical, physical, contractual, and organizational safeguards with a view to protecting the security of personal information from loss, damage, or unauthorized use, disclosure, alteration, deletion or access, having regard to the nature of the information, and the risks to which they are exposed by virtue of human action or the physical or natural environment.

H. RELEASE
If required by any government authority for any legal purposes such as the enforcement of any laws or to prevent the breaching of any laws, we shall release your personal information to the extent as is legally required.

I. CONTACT US
If you have any request regarding your personal information, or you would like to contact us for any reason regarding our privacy notice or practices, please contact us via email at dataprotection@soundgroupinc.com.

Please note that we may charge a reasonable fee for processing complicated data requests.

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